Privacy Policy

Introduction

Welcome to bty99, Bangladesh's trusted online casino and sports betting platform. At bty99, we take the privacy and security of our users seriously. This Privacy Policy explains how we collect, use, store, share, and protect the personal information you provide when you access or use the bty99 website, mobile interface, and associated services.

By creating an account or continuing to use bty99, you confirm that you have read and agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

This policy applies to all users of bty99 accessing the platform from Bangladesh and surrounding regions. We are committed to maintaining transparent and responsible data practices in compliance with applicable privacy standards.

Information We Collect

When you register for or use bty99, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID number or passport number (for verification purposes).
• Contact information: email address, mobile phone number, and residential address (city and district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet).
• Financial information: transaction records, deposit and withdrawal history via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported Bangladeshi payment methods.
• Technical information: IP address, browser type and version, device type, operating system, session duration, and pages visited on bty99.
• Gameplay data: bets placed, games played, win/loss records, bonus usage, and responsible gaming preferences you have set on your account.

We collect this information directly from you when you register, make a transaction, or contact our support team, and automatically when you interact with our platform.

How We Use Your Information

bty99 uses the personal data we collect for the following purposes:

• Account creation and management: to register your account, verify your identity, maintain account security, and ensure compliance with our Terms and Conditions.
• Payment processing: to facilitate secure deposits and withdrawals through bKash, Nagad, Rocket, and Bangladeshi bank transfers, and to detect and prevent fraudulent transactions.
• Customer support: to respond to your enquiries, resolve disputes, and provide assistance related to your bty99 account and gaming activity.
• Platform improvement: to analyse user behaviour, optimise our games (slots, cricket betting, crash games, live casino), and improve the overall experience for Bangladeshi players.
• Responsible gaming: to monitor gameplay patterns and assist users who may be experiencing problematic gambling behaviour, including sending alerts and applying account-level controls where appropriate.

Sharing of Your Information

bty99 does not sell or rent personal information to third parties. We may share your data with selected partners strictly for operational purposes:

• Payment processors and banking partners (including bKash, Nagad, Rocket, and Bangladeshi banks) solely for the purpose of completing your requested financial transactions.
• Identity verification and KYC service providers to confirm that account holders are genuine adults aged 21 or above, in accordance with our responsible gaming obligations.
• Technology and security partners who assist with fraud prevention, platform maintenance, server infrastructure, and cybersecurity monitoring under strict data protection agreements.

All third-party partners who receive your data are bound by confidentiality agreements and are prohibited from using your information for any purpose beyond the specific service they provide to bty99.

Cookies and Tracking Technologies

bty99 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse platform usage. Cookies are small data files stored on your device when you visit our website. They help us understand which sections of bty99 are most popular, how users navigate between games and betting markets, and which promotions are most relevant to Bangladeshi players.

You may control or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of the bty99 platform, including your ability to log in, complete transactions, or access certain game features.

Data Retention

bty99 retains your personal data for as long as your account remains active, or as long as is reasonably necessary to fulfil the purposes outlined in this Privacy Policy. Account data, transaction history, and KYC documents are retained for a minimum period required by applicable financial and anti-money laundering regulations.

When your account is closed or data retention obligations expire, we will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

Your Rights

As a bty99 user, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any information we hold is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: subject to legal retention requirements, you may ask us to delete your personal data by contacting our support team.
• Right to restrict processing: you may request that we limit how we use your data in certain circumstances, for example while an accuracy complaint is being investigated.
• Right to data portability: where technically feasible, you may request that we provide your data in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team via the email address listed in this policy. We will acknowledge your request within 5 business days and aim to fulfil it within 30 days.

Payment Data Security

bty99 takes the security of financial transactions extremely seriously. All deposits and withdrawals processed through bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank accounts are handled over encrypted, secure connections. We do not store full payment credentials on our own servers — sensitive financial data is handled directly by our certified payment processor partners.

If you suspect any unauthorised activity on your bty99 account — such as unrecognised transactions or login attempts — contact our support team immediately at the email address provided below. We recommend enabling two-factor authentication and using a unique, strong password for your account.

Children's Privacy and Age Restrictions

bty99 is strictly an adult platform. Our services are available only to individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on bty99 or provided personal information without your consent, please contact us immediately using the support email below. We will investigate and permanently delete any such account upon verification.

Age verification is a mandatory step during account registration. We use KYC checks to confirm that all bty99 players meet the 21+ age requirement before they can access any real-money games or betting markets.

Changes to This Privacy Policy

bty99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users via email or a prominent notice on the bty99 platform prior to the changes taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of bty99 following any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bty99 handles your personal data, please reach out to our dedicated support team. We are committed to responding promptly and transparently.

Email our support team at [email protected] — response time is typically within 24 hours Bangladesh Standard Time (BST, UTC+6).