Responsible Gaming at bty99

We are committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Gambling should always be fun — never a financial burden.

Our Commitment to Safe Play

21+ Only

bty99 is Bangladesh's trusted online casino and sports betting platform, and we take our responsibility to players seriously. Gambling is an entertaining pastime for the vast majority of our players, but we recognise that for a small number of individuals it can become problematic. Our responsible gaming programme exists to give every player the tools, information, and support they need to stay in control.

All bty99 services are strictly reserved for players aged 21 and above. We conduct age verification checks at registration and reserve the right to request additional documents at any time to confirm a player's identity and age. Underage gambling is illegal in Bangladesh and we take a zero-tolerance approach to it.

We also encourage players to set personal budgets before they start playing. Decide in advance how much money and time you are prepared to spend, and stick to those limits. Never chase losses — if today is not your day, close the app and return when you feel refreshed. Deposits and withdrawals via bKash, Nagad, and Rocket make it straightforward to track exactly how much you are spending.

Important: Gambling involves real money and real risk. Past results do not predict future outcomes. Please play within your means and treat every session as entertainment, not as a source of income.

Tools to Help You Stay in Control

Deposit Limits

Set daily, weekly, or monthly deposit caps to manage your spending. Limits take effect immediately and can only be lowered, never raised without a cooling-off period.

Time-Out

Take a short break of 24 hours, 7 days, or 30 days. Your account is frozen during the time-out and all scheduled deposits are blocked.

Self-Exclusion

Request a self-exclusion for 6 months, 1 year, or permanently. During exclusion, you cannot access your account or receive any promotional communication.

Account Cooling-Off

A cooling-off period prevents impulsive limit increases. Any request to raise your deposit cap is delayed by 48 hours so you can reconsider.

Activity Statements

Request a full report of your deposits, withdrawals, bets placed, and net results for any date range so you always know where you stand financially.

Reality Check

Enable on-screen reminders at intervals of your choice (every 30, 60, or 90 minutes) that show how long you have been playing and your session net result.

Recognising Problem Gambling

Gambling becomes a problem when it stops being fun and starts affecting your personal life, relationships, or finances. Honest self-assessment is the first step toward getting help. Ask yourself whether any of the following apply to you:

  • You spend more money or time gambling than you originally planned.
  • You chase losses by placing larger bets to try to win back money.
  • Gambling is causing stress, arguments, or financial hardship in your household.
  • You borrow money, sell possessions, or neglect bills to fund your gambling.
  • You feel restless, irritable, or anxious when you are not gambling.
  • You hide your gambling activity from family members or close friends.

If you recognise two or more of these signs in yourself, we strongly encourage you to use our self-exclusion tool or contact our support team immediately. There is no shame in seeking help — it is the responsible thing to do.

How to Activate Self-Exclusion

Activating a self-exclusion on bty99 is straightforward and takes effect within minutes. Follow these steps to protect yourself:

  1. Log in to your bty99 account and go to Account Settings.
  2. Select Responsible Gaming from the menu, then choose Self-Exclusion.
  3. Choose your exclusion duration: 6 months, 1 year, or permanent.
  4. Confirm your choice. Your account will be locked immediately and you will receive a confirmation email.

If you prefer not to log in or are unable to, you can also email our support team at [email protected] and request self-exclusion directly. Our team will process your request within 24 hours and confirm via email. During active exclusion, any remaining balance in your account is held securely and will be returned to you once the exclusion period ends (for non-permanent exclusions only).

Get Support When You Need It

You are never alone. If gambling is affecting your wellbeing or that of someone close to you, our support team is available around the clock. We take every concern seriously and treat all communications with complete confidentiality. Reaching out is always the right choice.

24/7 Support Team

Email us any time at [email protected]

Responsible Gaming FAQs

What is the minimum age to play on bty99?
All players must be 21 years of age or older to register and play on bty99. We verify age at registration and may request documents such as a National ID card (NID) or passport at any time. Any account found to belong to a player under 21 will be closed immediately and any funds returned.
How do I set a deposit limit on my account?
Log in to your bty99 account, navigate to Account Settings, and select Responsible Gaming. From there you can set a daily, weekly, or monthly deposit cap in BDT. Limit reductions take effect immediately. Any request to increase a limit is subject to a 48-hour cooling-off period before it becomes active.
Can I take a break from gambling without closing my account?
Yes. bty99 offers a Time-Out feature that temporarily suspends your account for 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. Your account balance is preserved and you can resume playing once the time-out period expires.
What happens to my balance if I self-exclude?
During your self-exclusion period, your account is locked and your remaining balance is held securely by bty99. You will not be able to access or withdraw funds while the exclusion is active. When a non-permanent exclusion period ends, you may request withdrawal of your balance after completing a brief reactivation process. Permanent exclusion results in account closure; balances are returned via your original payment method (bKash, Nagad, Rocket, or bank transfer) after identity verification.

Play Responsibly — Explore bty99

When gambling stays fun and within your limits, bty99 offers a world of entertainment. Browse our casino, bet on cricket, or get your questions answered in the FAQ.

Visit bty99 Casino Explore Cricket Betting Read the FAQ